Customer is responsible for return shipment fees.
We provide a 30 day manufacturer's warranty, which covers any damage or defect to the item due to manufacturing issues within the first 30 days after purchase. Items purchased that fall outside the 30 day manufacturer’s warranty window are not covered by the manufacturer’s warranty. *
- Items purchased though a third-party seller (a seller other than StephenJosephGifts.com or www.KarmaGifts.com ) must be returned to the original seller from which the item was purchased for replacement or refund.
Only one return allowed per address per order within a 30-day period. Please contact us with any questions about the above policies.
- When ordering sized items please contact us about any questions you may have about sizing. We need your help to minimize unnecessary returns by purchasing multiple sizes then returning the ones that do not fit.
- Personalized, closeout, and sale item purchases are final and do not qualify for refunds and/or exchanges.
Please note: Any foreign (outside the USA) orders placed directly with StephenJosephGifts.com or www.KarmaGifts.com must pay shipping, handling, and any import or export-related expenses for both directions of the shipment.
* When a recall or known manufacturing defect is issued, we will replace or repair the items up to 1 year after purchase date regardless if the item was purchase through a third-party seller or directly through StephenJosephGifts.com or or www.KarmaGifts.com.
Please contact us to further discuss these issues.
If you received a damaged item, please contact us immediately at firstname.lastname@example.org or call our customer service team at 1-806-791-2877 (M-F, 8am-5pm CST). This includes defective merchandise, or items damaged during shipping.