We respect your privacy!

Stephen Joseph Gifts / Karma Gifts will not sell your personal information to any third party.

Any and all information collected on this site will be kept strictly confidential and will not be sold, rented, disclosed, or loaned unless required by law. Stephen Joseph Gifts / Karma Gifts uses the information we collect for our own marketing purposes. We send occasional e-mail updates with information about new products & promotions.

TERMS AND CONDITIONS

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Prices

All prices listed on this website are listed in U.S. dollars. Prices subject to change without notice based on changes in cost such as tariffs, HTS modifications and other internal variables. You must maintain our regular retail price: (wholesale price x 120% markup) as published in our most current catalog(Find online at sjfiles.com).

Stephen Joseph®, Inc. Promotions and Specials apply only to accounts in good credit standing.

Freight caps, offers and promotions do not apply to displays and fixtures. Freight will be charged on all orders of displays and fixtures.

Domestic Accounts

A Stephen Joseph Gifts / Karma Gifts application must be completed for all accounts requesting terms. If credit is approved, terms are net 30 days from date of invoice. No discount is offered for early payment.

All new accounts are required to have:

- credit application

- the billing address of the company

- an email address for invoices

- contact information for the Chief Financial Officer

- contact information for Accounts Payable

- a resale certificate

 

International Accounts

Stephen Joseph Gifts / Karma Gifts does not offer terms on International orders. International orders are defined as shipments outside the 50 U.S. states.

Process to Grant Terms

Stephen Joseph Gifts / Karma Gifts utilizes Dun & Bradstreet to obtain credit scores for Companies applying for terms. Dun & Bradstreet provides access to business credit information on credit-active businesses in the United States securely. Credit scores below 20% (out of 100%) are not granted terms.

 

Minimum Order Requirements and Product Requirements

The minimum opening order requirement for new accounts is $350 net (wholesale cost of goods ordered). The minimum reorder requirement is $250 net (wholesale cost of goods ordered).

All products must be ordered in minimum quantities, where listed. All orders will be rounded to the nearest minimum quantity. Please account for this when placing your order, otherwise there may be a delay in processing your order.

Any Stephen Joseph, Inc. products a retailer advertises or lists on a website must be held in the retailer’s inventory. This applies to in store as well. Pre-selling is not allowed, as we cannot guarantee the availability of any item(s). 

If an item in a display package or assortment is not available, we will substitute that particular item with one comparable by design so as not to hold up the order.

Shortages must be reported within 10 days.

Damages must be reported in 30 days.

 

Payment Terms

Stephen Joseph Gifts accepts checks and credit cards, including Visa, MasterCard, and American Express as payment for goods. Full payment will be taken out at time of purchase.

Opening order must be paid by credit card. This remains in effect until credit references and bank information are approved for N30 terms. Please note that payments toward a term balance made by credit card will incur a 3% service charge. Term payments made by check or wire transfer will not incur a fee. The first order for all new accounts must be paid in full otherwise no other orders will be released for shipment.

Please send check payments to: 

Stephen Joseph Gifts

4302 Ironton Ave.

Lubbock, TX 79407

 

Shipping Terms

F.O.B. Lubbock, TX. Normal shipping method is UPS unless otherwise specified by customer. Oversized items or Truck Ship Only items will be shipped by common carrier. Trucked orders will need to be placed on a separate order for shipping purposes. Truck Ship and Oversized items are not eligible for freight promotions.
Shipment is usually within one week from receipt of order on accounts with established credit or credit card orders (longer during peak season).

 

Freight Policy

Freight charges are added to the invoice, unless otherwise agreed in advance. Product is shipped using a carrier of our choice unless otherwise agreed in advance.
 
Floor display fixtures & furniture items are excluded from freight specials.

 

Backorders

Backorders shipping within 3 months of the original order date will ship as the majority of backordered product becomes available. Freight charges on backorders will mirror the original order freight method. Backorders below $100.00 or older than 90 days are automatically canceled unless customer specifies otherwise. Backorders are subject to same freight charges as original order.

 

Returns

All returns will incur a 15% restocking fee, unless repackaging and retagging is required, that fee will be 25%. Items must be unused and in original condition with tags and labels attached.

If you are returning items for exchange or refund, please note that all shipping charges will be the responsibility of the customer (this is you). All shipping charges are non-refundable, unless the return / exchange is due to an error by Stephen Joseph Gifts / Karma Gifts.

To return an item(s) for refund or exchange, please click here to download the Product Return or Exchange form. This form must be completed & included in the box with the returned merchandise. We tried to make it as easy as possible, but feel free to call us with any questions, concerns, suggestions or general encouragement.

If you received a damaged item, please contact us immediately at help@stephenjosephinc.com or call our dedicated customer service team at 1-800-725-4807 (M-F, 8am-5pm CST). This includes defective merchandise or items damaged during shipping.